FAQs

When and how can I order?

You can order via our website any time of the day, 7 days a week. We confirm all orders by email within 24 hours. If after 24 hours, you did not receive an email confirmation, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others. General business hours are Monday to Saturday 9am – 6pm (local time). Emails are often checked outside business hours and responded to promptly. Feel free to contact us about any questions you may have. Your order will be shipped from Morocco, By FedEx services within the next 48 hours of your order placement. We will let you know by email once your purchase is on its way.

Can I still buy from your website if I don’t have a PayPal account ?

Yes! Paypal offers you that option. You can pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form. (Located below the yellow button)

Why does checkout direct me to PayPal when I want to pay with a credit card ?

All our online payments are processed securely through PayPal but you do NOT need a PayPal account to pay. Once you click on “Purchase”, PayPal will allow you to choose to pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form, below the yellow button. Your order will be shipped once full payment is received.

Currency

All prices are listed in USA  dollars.

Do you ship internationally?

Yes we do! We are happy to ship both domestic and international orders. Please email us with the items you wish to purchase and your international shipping address. We will provide a shipping quotation prior to proceeding with your check out.. Orders shipping to international destinations may take longer to ship. However, we will provide an accurate shipment expected date by email once you make your purchase. For international orders, please note that additional duties and taxes assessed by customs are the responsibility of the customer.

FREE shipping on $250+ orders

When your order is 250$+ you will get free shipping except on Pottery small items as it requires more packaging.

All our carpets are shipped for free worldwide.

Emails (Contact Us)

You can contact us using our contact page or directly through what’s app  from  the chat tab on our website.We really do our best to reply to each and every email promptly. If after 24 hours, you have not received a reply, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others.

We are happy to offer customer services in both English and French. Say Hello or Bonjour!

Where are these products made?

Our  products are made locally by our team of Artisans. Our products are all made by hand by talented Moroccan craftspeople. For the time being, we mostly carry handmade products from Morocco.

Check the About us section to know more about our tram of Artisans.

Can you custom make a product ?

Yes and that actually what makes us different from other people in the Market, working with a very talented team of Artisans gives us the ability to custom make almost anything we sell except on some carpets that are unique and cannot be made.

How do I Pay

All our online payments are processed securely through PayPal or Stripe. We accept credit cards (Visa, MasterCard), debit cards or direct PayPal payments. Please note that you do NOT have to have a PayPal account to make a payment with a credit or debit card. Once you hit the Purchase button on our site, you will be redirected to Paypal. If you don’t have a PayPal account, you can click on the link “Don’t have a PayPal account (located below the yellow button) and you will still be able to place your order.

Returns & Refunds

If you’re not happy, we’re not happy! We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better! If you would like to return your purchase, please contact us within 5 days of receiving your order. Please return undamaged merchandise to us within 14 days for a full refund. Send your purchase back, securely packed to: 975 Lot Nozha, Ait Ourir 42050, Morocco

  •  Returns must be made within 14 days.
  • Your purchased items must be in original condition and show no signs of use.
  • Shipping costs for returning the item are the responsibility of the customer.

After we receive your returned item, you will receive a complete refund through PayPal or Stripe. We will email you when we process your return!

Rug Return Policy

–  All items must be in their  original condition and show no signs of use.
– If you wish to return your item, please get in touch via email within 5 days of receiving it.
– Please return undamaged items to us within 14 days for a full refund.
– Shipping costs for returning the item are the responsibility of the customer.

Damaged goods

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged, please contact us within 14 days of receiving your order and we will either refund your purchase price or send you replacement items for free.

Delivery

Parcel delivery will be in business days.
To complete your shipping request, we require a valid delivery address.

we  use a trackable shipping service. We will send you the tracking number via Email once the package has been sent.

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